Telephone Tactics for Making a Great First Impression
1. Speak clearly. Superstars make a point of slowing down on the phone, enunciating clearly, and avoiding the shorthand real estate lingo that can often confuse a real estate client. This shows that they are completely interested and engaged in the conversation.
2. Smile. In training real estate agents to prospect, we often use the age old wisdom of “smiling while you’re dialing.” Why? Because when you smile, your whole body, posture, voice, and attitude change. Amazingly, you can sense these subtle changes over the phone.
3. Prepare to take calls. Real estate agents should expect that they will receive hundreds of calls a month from their listing, marketing, and prospecting activities. Wise agents prepare for these calls by keeping copies of their advertising, prospect inquiry logs, appointment books, and any other necessary tools at their fingertips. Read more…
December 20th, 2007 | Real Estate Deal | No Comments

